Automated Process Workflow
With SageCRM's workflow capabilities, businesses can automate pre-determined business processes across all channels, departments, and employees. To help assess and design workflow, SageCRM provides graphical views of the process and its development patterns. In combination with e-mail integration, workflow ensures that actions requiring attention or escalation are automatically routed to the correct employees. SageCRM creates a confidence among employees that issues are not going to fall through the cracks and frees their time to perform more important tasks.
Computer Telephony Integration
SageCRM combines a fully-integrated CRM solution with interactive inbound and outbound telephony automation. Contact centers are provided access to the same single point of communication the rest of the enterprise shares. A customer’s complete CRM history including fax, personal visits, phone, and e-mail is viewed through automated screen pop functionality and gives the support employees an enterprise view of the customer experience. Full on-screen auto-dial and phone functionality allows your support staff to perform necessary tasks through the system interface rather than the phone system. SageCRM provides full integration to all standard third-party telephony software leveraging existing automation such as call escalation, routing, call queuing, and reporting functionality. A central repository for all customer data, SageCRM provides easy-to-use, real-time access to information your support staff needs to resolve customer issues quickly and efficiently, reducing call times and increasing the efficiency of your contact center.
SageCRM provides customization tools that allow businesses to rapidly
modify all aspects of the system. SageCRM’s open architecture greatly
reduces development and maintenance costs and allows seamless integration with other mission-critical applications across your enterprise.
With easy-to-use, on-screen tools, managers and administrators can create
and modify fields, screens, tabs, tables, views, scripts, and security
settings on the fly. SageCRM customization functionality allows quick-and-easy user-specific modifications to interfaces and data and ensures SageCRM can be easily adapted to your business requirements.
SageCRM provides multicurrency, multi-lingual support from a single code
base—U.S. English, U.K. English, French, German, and Spanish—making this
solution the logical choice for businesses around the world. SageCRM's
single-server installation and Web browser access allow employees, partners,
and customers alike to view the information they need to get the job done,
anytime, from anywhere in the world
SageCRM Web Self-Service allows customers to access or request services and
support over the Web. Customers can receive information based on their
preferences, requests, and histories, providing them a single point of
contact for information about your products and company through designed
customer and partner portals. Allow your channel partners access to shared
workflow, lead-tracking, inquiries, invoicing, and customer information.
SageCRM allows your customers 24/7 access to information they want.